Terms of Service
Last Updated: May 20, 2026

Warranty & Repair
Users who purchase BestCarThermal‑recommended Robofinity products through our website or other authorized channels may enjoy warranty service under these terms. Purchases from unauthorized third parties (including unauthorized sellers on any platform) are not eligible for warranty service under this policy. To verify whether a seller is an authorized distributor, please contact us before making your purchase.

Warranty Period
Please note: If you discover an issue within the first 15 days of receiving your product, please refer to our Return and Refund Policy for a full refund or exchange. After the 15‑day return period, this warranty policy applies.

BestCarThermal (as an authorized reseller) passes through the manufacturer’s warranty for Robofinity‑branded products. The original purchaser is assured that there will be no material or workmanship defects for 1 year from the date of receipt under normal use. Free repair is provided for non‑human‑caused failure or damage during normal usage within the warranty period.

Proof of purchase (order number or email address used at checkout) is sufficient to verify warranty eligibility. We do not require a physical warranty card.

If a hardware defect arises and a valid claim is received within the warranty period, at our option, we will either:
(1) use new or refurbished spare parts to repair the product free of charge; or
(2) replace with a new or refurbished product. The replacement product or part assumes the remaining warranty of the original product or 60 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes our property.

Non‑Warranty Scope
The following are not covered under warranty:
1. Exceeding the warranty period of 1 year;
2. Consumables and accessories (e.g., cables, mounts, lens cloths);
3. Failure or damage caused by not using and keeping the device according to the user manual;
4. Failure or damage caused by forced use under abnormal conditions;
5. Failure or damage caused by unauthorized disassembly, repair, or modification;
6. Failure or damage caused by force majeure (e.g., natural disasters, accidents);
7. Any other failure or damage not resulting from the product’s own design, manufacture, or quality issues.

Warranty Instructions
1. You must contact customer service (via our contact page) before obtaining after‑sales service. If it is confirmed that the product needs to be sent back for testing, please ship the product within 7 calendar days and notify us of the courier information. We may refuse to sign for packages that are sent without prior approval.
2. Due to the possibility of user data loss during repair, please back up your data before sending back the product.
3. After receiving the product, we will diagnose the problem and determine liability. If it falls within free warranty scope, we cover repair and shipping costs. If not, you may choose to have the original product returned (at your cost) or pay for repairs. Repair and shipping costs will be quoted based on the specific issue.
4. Shipping Costs for Warranty Service
   - Manufacturing defect (within warranty): We cover shipping both ways.
   - User damage or out‑of‑warranty: You pay to send the product to us; we provide a repair estimate. If you proceed, return shipping is covered by us after repair fees are paid.
   - No defect found: You are responsible for round‑trip shipping costs.
5. Responsibility for Shipping Issues
   - If the return address you provide is incorrect: You are responsible for any additional delivery fees or lost packages.
   - If the package is lost during return shipping: We strongly recommend using a trackable carrier. Risk of loss may be borne by you or the carrier. We will assist in coordinating when possible. For high‑value items, consider purchasing shipping insurance.
   - If the package is lost after being signed for by our warehouse: We assume responsibility and will process the service accordingly.

Dispute Resolution & Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of our services shall first be attempted to be resolved by contacting us via our contact page. If the dispute cannot be resolved within 30 days, either party may submit the dispute to binding arbitration in Hong Kong in accordance with the Hong Kong International Arbitration Centre (HKIAC) rules.

Limitation of Liability
To the maximum extent permitted by law, BestCarThermal shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of BestCarThermal and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Prohibited Conduct
You agree not to: (a) use the website for any illegal purpose; (b) upload viruses or malicious code; (c) attempt to gain unauthorized access to our systems; (d) harass or abuse other users.

Modifications to Terms
We reserve the right to update these Terms at any time. The latest version will be posted on this page with the “Last updated” date. Your continued use after changes constitute acceptance.

© BestCarThermal, 2026. All rights reserved.