BestCarThermal is a third-party authorized reseller of Robofinity. We specialize in automotive thermal night vision systems and provide product information, expert guidance, and access to genuine Robofinity products through our website.

We offer a 15‑day return policy from the date of delivery for customers in the United States, Canada, Australia, Germany, United Kingdom, and Japan. Products must be in new or gently used condition. For defective returns, we cover return shipping; for non‑defective returns, the customer pays shipping. No restocking fee applies. Please refer to our Return and Refund Policy for full details. For returns and refunds, please contact Robofinity's official customer service directly as we are a third-party authorized reseller.

If the return is due to a defect or our error, we provide a prepaid shipping label (USA, Germany, UK, Japan) or arrange free pickup (Canada, Australia). If the return is for a non‑defective reason (e.g., change of mind), you are responsible for return shipping costs. See our Return and Refund Policy for country‑specific instructions.

All Robofinity products come with a 1‑year limited warranty against manufacturing defects from the date of receipt. Free repair or replacement is provided for covered issues. Proof of purchase (order number or email) is sufficient. For warranty claims, please refer to our Terms of Service for instructions.

The warranty does not cover: damage after 1 year, consumables/accessories, misuse or improper handling, unauthorized disassembly or modification, force majeure events (e.g., natural disasters, accidents), or failure to follow the user manual.

For returns or exchanges, please refer to our Return and Refund Policy for instructions. For warranty claims, please refer to our Terms of Service. All claims require your order number, reason for return, photos/videos of the product, and the SN code if applicable. Do not return any product without prior approval.

After your return request is approved, we will provide you with the correct local warehouse address based on your country (USA, UK, Germany, Japan). For customers in Canada and Australia, we arrange pickup – please do not ship the product yourself. Never send returns to an address not provided by our support team.

After final inspection at our main warehouse, a full refund is issued within 5 business days to your original payment method. Partial refunds apply for missing parts or user‑induced damage. You will receive email confirmation with evidence before any partial refund is processed.

No. We do not charge any restocking fees for returns or exchanges, regardless of the reason or order size.

Yes. For defective items, we cover shipping both ways. For customer preference (e.g., wrong configuration), you pay return shipping of the original item, and we ship the replacement at our expense. No restocking fee applies. See our Return and Refund Policy for details.

If the package is lost after being signed for by our warehouse, we assume responsibility. If lost during return shipping to us, we recommend using a trackable carrier and purchasing shipping insurance for high‑value items. We will assist in coordinating with the carrier when possible.

Warranty applies to purchases made through BestCarThermal (as a third-party authorized reseller) or directly from Robofinity. Purchases from unauthorized third parties are not covered. Please contact us if you are unsure whether a seller is authorized.

Orders are processed within 1‑2 business days. Estimated delivery times: USA, Canada, Australia, UK (4‑15 days); Germany, Japan (7‑15 days); other countries (7‑15 days). Free shipping applies to USA (excl. AK/HI/territories), Canada, Australia, and UK. We cover all customs duties and import taxes. For full details, please see our Shipping Policy.

No. We cover all customs duties and import taxes for all shipping destinations. You will not be charged any additional fees upon delivery.

For website suggestions or feedback, please email us at business@bestcarthermalcamera.com. For product quality issues, pre‑sales questions, usage support, returns, or refunds, please contact Robofinity’s official customer service directly through their website. Our mailing address: 1845 Stefko Blvd, Bethlehem, PA 18017, United States.

These policies are governed by the laws of Hong Kong. Any disputes shall first be attempted to be resolved through contact, and if unresolved, submitted to binding arbitration in Hong Kong under HKIAC rules.

We use SSL encryption to protect your personal and payment information during transmission. We do not sell your personal information to third parties for marketing purposes. For full details, please see our Privacy Policy.

Our products and services are intended for users at least 13 years of age. For users in Germany, parental consent is required for anyone under 16. If you believe your child has provided us with personal information without consent, please contact us immediately and we will delete it.

BestCarThermal is a third-party authorized reseller of Robofinity. Our contact address: 1845 Stefko Blvd, Bethlehem, PA 18017, United States.